RukkyzKitchen Business Policy

Thank you for choosing Rukkyz Kitchen! We’re passionate about delivering authentic, homemade meals with care and quality. Please review our business policies to help us serve you better:

Ordering: Orders must be made 48–24 hours in advance to ensure timely preparation. • Same-day orders are subject to availability and may incur an additional fee. • All orders should be placed through our official website: 👉 www.rukkyzkitchen.com • You may also contact us via Instagram DM for general inquiries: 👉 @rukkyz_kitchen_global

Payment: Full payment is required to confirm your order. • We accept bank transfers (details provided at checkout or after placing your order). • Please send proof of payment where necessary to complete your booking.

Delivery & Pickup: Local delivery is available within selected areas (delivery fees apply). • Pickup options are available on request. • We strive for timely deliveries, but please allow for minor delays due to traffic or unforeseen circumstances.

UK-wide Shipping: We offer nationwide shipping to various cities across the UK. • Shipping is available twice weekly – Tuesdays and Fridays. • A flat shipping fee of £25 applies to all UK destinations. • All orders are securely packed to maintain freshness during delivery.

Cancellations & Refunds: Orders can be cancelled up to 12 hours before the scheduled time for a full refund. • Cancellations made within 12 hours are non-refundable. • No refunds will be issued for missed pickups or incorrect delivery/shipping details provided by the customer.

Food Allergies: • Our meals may contain common allergens (e.g., nuts, dairy, gluten, seafood). • Please notify us of any allergies when placing your order. • Rukkyz Kitchen is not liable for allergic reactions where no prior notice was given.